Dedicated to Your Success
Enea customers profit greatly from excellent support during all phases of the development of a real-time platform. Enea provides a high efficient help desk and timely resolution of problems, as well as dedicated extended project support and training.
How to Contact Enea Support
You can request technical support on-line, via e-mail or by telephone during local business hours.
EneaIssues/Jira
http://www.enea.com/issuetracking
Email Addresses
support@enea.com (valid for all customers located in North America)
support@enea.se (valid for all customers World Wide)
Problem Resolution
Please consult our online documentation or our Trouble Shooting Guide (TSG) for a fast way to quickly get help.
Our support engineers are always ready to give you quick help. When contacting Enea Global Support, if possible try to provide relevant information such as the following:
1. The name of the software product component
2. Version Number
3. Error Messages
4. Documented sequence of events to reproduce the problem
Please also communicate the severity level of your issues.
Critical – The full system is unusable, with no known workaround available
Serious – A component of the system is unusable until a fix is available
Minor - Little or no impact on the use of the product
Enea will track your request in EneaIssues/Jira and you will be sent progress updates via email. Please respond to the updates by logging in to the tool.
